The service innovation handbook : action-oriented creative thinking for service orgainizations ; templates - cases - capabilities
Kimbell, Lucy,
The service innovation handbook : action-oriented creative thinking for service orgainizations ; templates - cases - capabilities - Amsterdam BIS Publishers 2014 - 240p.
9789063693534
The service innovation handbook : action-oriented creative thinking for service orgainizations ; templates - cases - capabilities - Amsterdam BIS Publishers 2014 - 240p.
9789063693534