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CRM at the speed of light: essential customer strategies for the 21st century

Greenberg, Paul

CRM at the speed of light: essential customer strategies for the 21st century by Paul Greenberg - 3rd ed. - New Delhi Tata McGraw-Hill 2005 - xviii,670p.

ISBN: 0070590575

Subjects--Topical Terms:
Customer relations--Management
Electronic commerce
Customer relations
Customer services

Dewey Class. No.: 658.8 / GRE

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