Customer care excellence: how to create an effective customer focus
Cook, Sarah
Customer care excellence: how to create an effective customer focus by Sarah Cook - 6th ed. - London Kogan Page 2011 - viii,278p.
9780749457051
Customer relations
Total quality management
Customer services
658.812 / COO
Customer care excellence: how to create an effective customer focus by Sarah Cook - 6th ed. - London Kogan Page 2011 - viii,278p.
9780749457051
Customer relations
Total quality management
Customer services
658.812 / COO