CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers
Greenberg, Paul
CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers by Paul Greenberg - 4th ed. - New Delhi Tata McGraw-Hill 2010 - xxvi,662p.
9780070702523
Customer relations--Management
Electronic commerce
Customer relations
Customer services
658.8 / GRE
CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers by Paul Greenberg - 4th ed. - New Delhi Tata McGraw-Hill 2010 - xxvi,662p.
9780070702523
Customer relations--Management
Electronic commerce
Customer relations
Customer services
658.8 / GRE