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	1.	Information by Cook, Sarah Material type: Text Publication details: London Cambridge 2016 Availability: Items available for loan: Unitedworld Institute of Design (1)Location, call number: 709.04 COO. Place hold Request article Log in to add tags
	2.	Customer care excellence: how to create an effective customer focus by Sarah Cook by Cook, Sarah [Author] Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2011 Availability: Items available for loan: Unitedworld School of Business, Kolkata (1)Location, call number: 658.812/COO. Place hold Request article Log in to add tags

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