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	1.	Customer relationship management by Roger J Baran, Robert J Galka and Daniel P Strunk by Baran, Roger J [Author] Galka, Robert J [Author] Strunk, Daniel P [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning 2011 Availability: Items available for loan: Unitedworld School of Business, Kolkata (3)Location, call number: 658.8/BAR, ... Items available for reference: Unitedworld School of Business, Kolkata: Not For Loan (1)Location, call number: 658.8/BAR. Place hold Request article Log in to add tags
	2.	CRM at the speed of light: social CRM strategies, tools, and techniques for engaging your customers by Paul Greenberg by Greenberg, Paul [Author] Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill 2010 Availability: Items available for loan: Unitedworld School of Business, Kolkata (2)Location, call number: 658.8/GRE, ... Place hold Request article Log in to add tags
	3.	Customer relationship management by Ed Peelen by Peelen, Ed [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson 2011 Availability: Items available for loan: Unitedworld School of Business, Kolkata (1)Location, call number: 658.8/PEE. Items available for reference: Unitedworld School of Business, Kolkata: Not For Loan (1)Location, call number: 658.8/PEE. Place hold Request article Log in to add tags
	4.	CRM at the speed of light: essential customer strategies for the 21st century by Paul Greenberg by Greenberg, Paul [Author] Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill 2005 Availability: Items available for reference: Unitedworld School of Business, Kolkata: Not For Loan (1)Location, call number: 658.8/GRE. Request article Log in to add tags
	5.	Customer relationship management by Ed Peelen by Peelen, Ed [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson 2022 Availability: Items available for reference: Unitedworld School of Business, Kolkata: Not For Loan (1)Location, call number: 658.812/PEE. Request article Log in to add tags
	6.	Customer relationship management: emerging concepts, tools, and applications edited by Jagdish N Sheth, Atul Parvatiyar and G Shainesh by Sheth,Jagdish N [Editor] Parvatiyar,Atul [Editor] Shainesh,G [Editor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai McGraw Hill 2022 Availability: Items available for loan: Unitedworld School of Business, Kolkata (1)Location, call number: 658.812/SHE. Place hold Request article Log in to add tags
	7.	Customer care excellence: how to create an effective customer focus by Sarah Cook by Cook, Sarah [Author] Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2011 Availability: Items available for loan: Unitedworld School of Business, Kolkata (1)Location, call number: 658.812/COO. Place hold Request article Log in to add tags

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