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1.
CRM Handbook : A Business Guide to Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Pearson Education Inc. ; 2009
Availability: Items available for loan: Unitedworld Institute of Management, Gandhinagar (4)Location, call number: 658.812DYC, ...

2.
Crm Handbook : A Business Guide To Cutomer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: " ; "Pearson Education Pvt. Ltd. ; New Delhi
Availability: Items available for loan: Unitedworld Institute of Management, Gandhinagar (1)Location, call number: 658.812DYC.

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