| 000 | 00559nam a22001937a 4500 | ||
|---|---|---|---|
| 999 |
_c12857 _d12857 |
||
| 003 | OSt | ||
| 005 | 20180919092820.0 | ||
| 008 | 180919b ||||| |||| 00| 0 eng d | ||
| 020 | _a97893868799309 | ||
| 040 | _cSero Soft | ||
| 041 | _aEng | ||
| 100 |
_4Author _aJohnston, Robert |
||
| 245 |
_aService Operation Management _b: Improving Service Delivery _cby Robert Johnston |
||
| 250 | _a4th ed. | ||
| 260 |
_aTamil Nadu _bPearson Education Services Pvt. Ltd. _c2018 |
||
| 300 | _a462p. | ||
| 650 | _2Management - Service Operation | ||
| 942 |
_2ddc _cBK |
||