| 000 | 00521nam a22001817a 4500 | ||
|---|---|---|---|
| 999 |
_c12969 _d12969 |
||
| 003 | OSt | ||
| 005 | 20180924162404.0 | ||
| 008 | 180924b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780749442415 | ||
| 040 | _cSero Soft | ||
| 041 | _aEng | ||
| 100 |
_4Author _aNewell, Frederick |
||
| 245 |
_aWhy CRM Doesn't Work _b: How to win by Letting Customers Manage the Relationship _cby Frederick Newell |
||
| 260 |
_aNew Delhi _bKogan Page _c2003 |
||
| 300 | _a263p. | ||
| 650 | _2Customer - Relationship | ||
| 942 |
_2ddc _cBK |
||