000			00354nam a2200121Ia 4500
008			190718s9999||||xx |||||||||||||| ||und||
020			_a9789063693817
100			_aKlaar, Margus J
245		0	_aHow to have your cake and eat it too : an short introduction to service design
260			_aAmsterdam _bBIS Publishers _c2014
300			_a106p.
942			_yBK
999			_c16059 _d16059