| 000 | 00406nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 190718s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9789063693534 | ||
| 100 | _aKimbell, Lucy, | ||
| 245 | 4 | _aThe service innovation handbook : action-oriented creative thinking for service orgainizations ; templates - cases - capabilities | |
| 260 |
_aAmsterdam _bBIS Publishers _c2014 |
||
| 300 | _a240p. | ||
| 942 | _yBK | ||
| 999 |
_c16132 _d16132 |
||