000 00359nam a2200145Ia 4500
999 _c16489
_d16489
003 UWSBA
005 20190925113852.0
008 190801s9999||||xx |||||||||||||| ||und||
020 _a9788177223712
100 _aMishra, Anil
_eaut
245 0 _aCustomer Service in Retailing
260 _aNew Delhi :
_bBiztantra
_c2009
300 _a328p.
942 _2ddc
_cBK