000			00643nam a2200217Ia 4500
003			UWSBK
005			20220224114221.0
008			180528s9999 xx 000 0 und d
020			_a0070590575
082			_223 _a658.8 _bGRE
100			_aGreenberg, Paul _eaut
245		0	_aCRM at the speed of light: _bessential customer strategies for the 21st century _cby Paul Greenberg
250			_a3rd ed.
260			_aNew Delhi _bTata McGraw-Hill _c2005
300			_axviii,670p.
650			_aCustomer relations--Management
650			_aElectronic commerce
650			_aCustomer relations
650			_aCustomer services
942			_cBK _2ddc
999			_c18068 _d18068