000 00312nas a2200121Ia 4500
008 240830c99999999xx |||||||||||| ||und||
020 _a9788120341920
100 _aVenkatachalam, T. A.
245 0 _aBusiness Process
260 _aNew Delhi
_bPHI Learning Private Limited
_c2011
300 _a316p.
942 _yBK
999 _c22493
_d22493