| 000 | 00334nas a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 240830c99999999xx |||||||||||| ||und|| | ||
| 020 | _a9788120318090 | ||
| 100 | _aGosney, John W. | ||
| 245 | 0 | _aCustomer Relationship Management Essentials | |
| 260 |
_aNew Delhi _bPHI Learning Private Limited _c2011 |
||
| 300 | _a234p. | ||
| 942 | _yBK | ||
| 999 |
_c22511 _d22511 |
||