| 000 | 00335nas a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 240830c99999999xx |||||||||||| ||und|| | ||
| 020 | _a9788120329942 | ||
| 100 | _aFjermestad, Jerry | ||
| 245 | 0 | _aElectronic Customer Relationship Management | |
| 260 |
_aNew Delhi _bPHI Learning Private Limited _c2009 |
||
| 300 | _a210p. | ||
| 942 | _yBK | ||
| 999 |
_c22520 _d22520 |
||