000			00327nam a2200121Ia 4500
008			240831s9999||||xx |||||||||||||| ||und||
020			_a9788120329942
100			_aFjermestad, Jerry
245		0	_aElectronic Customer Relationship Management
260			_aNew Delhi _bPHI Learning Pvt Ltd _c2006
300			_a224p.
942			_yBK
999			_c22800 _d22800