000 00312nam a2200121Ia 4500
008 240917s9999 xx 000 0 und d
020 _a81 7660 166 7
100 _aKulkarni, M V
245 0 _aCustomer Relationship Management
260 _aPune
_bEverest Publishing House
_c2009
300 _a224p.
942 _yBK
999 _c28840
_d28840