000 00318nam a2200121Ia 4500
008 240917s9999 xx 000 0 und d
020 _a81 86314 51 2
100 _aWakalkar, Chetan
245 0 _aFundamentals of Services Management
260 _aPune
_bEverest Publishing House
_c2010
300 _a152p.
942 _yBK
999 _c28928
_d28928