000 00328nam a2200121Ia 4500
008 240917s9999 xx 000 0 und d
020 _a9780750664264
100 _aWilliams, Kate
245 0 _aCreating A Customer Focus, Open Learning Programme Series
260 _aAmsterdam
_bElsevier
_c2004
300 _a102p.
942 _yBK
999 _c28973
_d28973