| 000 | 00553nam a22001937a 4500 | ||
|---|---|---|---|
| 003 | UWSBK | ||
| 005 | 20250113104658.0 | ||
| 008 | 250113b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781595620163 | ||
| 082 |
_223 _a658.8343 _bFLE |
||
| 100 |
_aFleming, John H. _eaut |
||
| 245 |
_aHuman sigma: _bmanaging the employee-customer encounter _c John H Fleming and Jim Asplund |
||
| 260 |
_aNew York _bGallup Press _c2007 |
||
| 300 | _a313p. | ||
| 650 | _aMarketing | ||
| 650 | _a,Employee-customer | ||
| 700 |
_aAsplund ,Jim _eaut |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c30207 _d30207 |
||