000 00444nam a2200169Ia 4500
999 _c5969
_d5969
003 UWSBA
005 20190724121015.0
008 180528s9999 xx 000 0 und d
020 _a9788131721216
100 _aZeithaml Valarie A
245 0 _aServices Marketing : Integrating Customer Focus Across The Firm
250 _a4
260 _aNew Delhi
260 _bTata Mcgraw-Hill Publishing Company Ltd.
260 _c2010
942 _cBK
_2ddc