000 00366nam a2200157Ia 4500
008 180528s9999 xx 000 0 und d
020 _a9788199223712
040 _cSerosoft Solutions
100 _aMishra Anil
245 0 _aCustomer Service In Retailing
260 _aNew Delhi
260 _bBiztantra
260 _c2009
546 _aEnglish
942 _cLeding
999 _c6034
_d6034