000 00427nam a2200169Ia 4500
999 _c6053
_d6053
003 UWSBA
005 20191016100522.0
008 180528s9999 xx 000 0 und d
020 _a9788177587623
100 _aDyche Jill
245 0 _aCRM Handbook : A Business Guide to Customer Relationship Management
260 _aNew Delhi
260 _bPearson Education Inc.
260 _c2009
300 _a333p.
942 _cBK
_2ddc