000 00439nam a2200169Ia 4500
008 180528s9999 xx 000 0 und d
020 _a9788131503270
040 _cSerosoft Solutions
100 _aHoffman K. Douglas & Bateson John E. G.
245 0 _aService Marketing : Concepts Strategies & Cases
260 _aNew Delhi
260 _bThomson Learning
260 _c2006
300 _a588
546 _aEnglish
942 _cLeding
999 _c6678
_d6678