000 00410nam a2200181Ia 4500
008 180528s9999 xx 000 0 und d
020 _a9788131217801
040 _cSerosoft Solutions
100 _aSmith Ian
245 0 _aMeeting Customer Needs
250 _a3
260 _aNew Delhi
260 _bElsevier India Pvt. Ltd.
260 _c2003
300 _a218
546 _aEnglish
942 _cLeding
999 _c6699
_d6699