000 00424nam a2200169Ia 4500
008 180528s9999 xx 000 0 und d
020 _a331
040 _cEnglish
100 _aDyche Jill
245 0 _aCrm Handbook : A Business Guide To Cutomer Relationship Management
260 _a"
260 _b"Pearson Education Pvt. Ltd.
260 _cNew Delhi
300 _a2002
546 _aLeding
942 _c9788177587623
999 _c6704
_d6704