| 000 | 00395nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 180528s9999 xx 000 0 und d | ||
| 040 | _cSerosoft Solutions | ||
| 100 | _aNull | ||
| 245 | 0 | _aHarvard Business Review On Customer Relationship Management | |
| 260 | _aBoston | ||
| 260 | _bHarvard Business School Press | ||
| 260 | _c2001 | ||
| 300 | _a192 | ||
| 546 | _aEnglish | ||
| 942 | _cLeding | ||
| 999 |
_c6967 _d6967 |
||