| 000 | 00441nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 180528s9999 xx 000 0 und d | ||
| 020 | _a9788131715208 | ||
| 040 | _cSerosoft Solutions | ||
| 100 | _aJohnston Robert | ||
| 245 | 0 | _aService Operation Management Improving Service Delivery | |
| 250 | _a2 | ||
| 260 | _aNew Delhi | ||
| 260 | _bPerson Education | ||
| 260 | _c2008 | ||
| 300 | _a516 | ||
| 546 | _aEnglish | ||
| 942 | _cLeding | ||
| 999 |
_c7550 _d7550 |
||