000 00402nam a2200169Ia 4500
008 180528s9999 xx 000 0 und d
020 _a9780199544509
040 _cSerosoft Solutions
100 _aLane Nikala
245 0 _aStrategic Customer Management
250 _a1
260 _aNew Delhi
260 _bOxford University Press (India)
260 _c2009
300 _a321
942 _cLeding
999 _c8263
_d8263