000			00665nam a2200217Ia 4500
003			UWSBK
005			20220223145115.0
008			180528s9999 xx 000 0 und d
020			_a9780070702523
082			_223 _a658.8 _bGRE
100			_aGreenberg, Paul _eaut
245		0	_aCRM at the speed of light: _bsocial CRM strategies, tools, and techniques for engaging your customers _cby Paul Greenberg
250			_a4th ed.
260			_aNew Delhi _bTata McGraw-Hill _c2010
300			_axxvi,662p.
650			_aCustomer relations--Management
650			_aElectronic commerce
650			_aCustomer relations
650			_aCustomer services
942			_cBK _2ddc
999			_c8408 _d8408