| 000 | 00538nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | UWSBK | ||
| 005 | 20220309105420.0 | ||
| 008 | 180528s9999 xx 000 0 und d | ||
| 020 | _a9788177586732 | ||
| 082 |
_223 _a658.8 _bVER |
||
| 100 |
_aVerma, Harsh _eaut |
||
| 245 | 0 |
_aServices marketing: _cby Harsh Verma _btext and cases |
|
| 260 |
_aNew Delhi _c2008 _bPearson |
||
| 300 | _axiv,470p. | ||
| 650 | _aService industries--Marketing | ||
| 650 | _aMarketing--Management | ||
| 650 | _aCustomer services--Management | ||
| 942 |
_cBK _2ddc |
||
| 999 |
_c8467 _d8467 |
||