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| 008 | 180528s9999 xx 000 0 und d | ||
| 020 | _a9781578516995 | ||
| 040 | _cSerosoft Solutions | ||
| 100 | _aHarvard Business Press | ||
| 245 | 0 | _aCustomer Relationship Management | |
| 260 | _aUsa | ||
| 260 | _bHarvard Business Press | ||
| 260 | _c2010 | ||
| 300 | _a192 | ||
| 942 | _cLeding | ||
| 999 |
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||