Human sigma: managing the employee-customer encounter
Fleming, John H.
Human sigma: managing the employee-customer encounter John H Fleming and Jim Asplund - New York Gallup Press 2007 - 313p.
9781595620163
Marketing
,Employee-customer
658.8343 / FLE
Human sigma: managing the employee-customer encounter John H Fleming and Jim Asplund - New York Gallup Press 2007 - 313p.
9781595620163
Marketing
,Employee-customer
658.8343 / FLE