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	1.	Services marketing: integrating customer focus across the firm by Valarie A Zeithaml, Mary Jo Bitner, Dwayne D Gremler and Ajay Pandit by Zeithaml, Valarie A [Author] Bitner, Mary Jo [Author] Gremler, Dwayne D [Author] Pandit,Ajay [Author] Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw - Hill 2010 Availability: Items available for loan: Unitedworld School of Business, Kolkata (1)Location, call number: 658.8/ZEI. Not available: Unitedworld School of Business, Kolkata: Lost (3). Place hold Request article Log in to add tags
	2.	Services marketing: by Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D Gremler and Ajay Pandit integrating customer focus across the firm by Zeithaml, Valarie A [Author] Bitner, Mary Jo [Author] Gremler, Dwayne D [Author] Pandit, Ajay [Author] Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw Hill 2011 Availability: Items available for loan: Unitedworld School of Business, Kolkata (3)Location, call number: 658.8/ZEI, ... Items available for reference: Unitedworld School of Business, Kolkata: Not For Loan (1)Location, call number: 658.8/ZEI. Place hold Request article Log in to add tags

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